FAQ / Help

Frequently Asked Questions 

How long does shipping take? (Domestic)

1. We usually ship out all orders 5 days after the drop date.
2. Once orders are shipped out, it takes 1-3 days for your order to arrive.
3. We post the tracking numbers on our website after we ship out.

I need to change my address/contact number/details in my order

1. Simply DM @vestigial47 on Instagram. I will be happy to help! 

How does International Shipping work?

1. You simply checkout and pay via Paypal & then select "International via DHL" as the shipping method.
2. An e-mail will be sent to you after we get the Shipping Cost from DHL's booking representative. This may take 3-7 days.
3. You will then receive a Paypal notification requesting the said amount for shipping. 
4. After you pay, all you have to do is wait for our next e-mail along with the DHL Tracking Number
5. International shipping transit time usually takes 3-7 days

Where are you based?

Vestigial is a small owner-operated brand in the Philippines.
I personally Screen Print and handle your orders with care! 

My order has arrived, and I wish to exchange it for a different size

1. This is no problem provided that the item is still available.
2. The customer is also liable for paying the shipping fee.

I received a wrong item! WTF

1. My apologies! Please DM @vestigial47 on Instagram. I'd also need the name you used for your order.
2. I will handle both shipping fees, and you may ship back the wrong item in your own free time, no rush at all.

I would like to return/exchange an item 

1. We can do this if the item is defective. 
2. Whether the item is defective is up to us to judge.

The things mentioned below is considered a non-defect.
a. SLIGHTLY misaligned/uncentered print
b. MINIMAL Print imperfection (That is art to me)
c. Tailor Chalk marks (For Cut & Sew pieces)

To be honest it really just depends on the case.

We usually are okay to return/exchange though!